| Q |
My car is under manufacturer's warranty,
does this mean if I have the vehicle serviced with yourselves
my warranty is invalid?
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| A |
No, as a VAT registered Company work carried out in our
workshop is in line with manufacturers' requirements and
service schedule. All of the parts we use are Original
Equipment specification and therefore maintains the manufacturer's
warranty.
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| Q |
Do you use only Genuine Renault Parts
for service / repair work?
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| A |
We use Genuine Renault parts for all services
unless the customer specifies otherwise, for example on
highly tuned engines, original parts are not suitable, so
upgraded parts will be fitted. All new parts fitted by us
are covered by a 12 month parts and labour warranty. |
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| Q |
Will I be informed if any other parts
/ costs are required prior to commencing the work?
|
| A |
It is inevitable in some cases that additional parts
or labour costs are required in order to rectify an issue.
We do our upmost to talk through the possibilities and
options available prior to commencing any work, however,
it is the nature of the job that unexpected circumstances
may arise. In this situation we always seek authorisation
from you the customer before any additional work other
than that previously agreed is carried out.
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| Q |
Do you offer a collection service?
|
| A |
Yes, we can arrange collection and return of your vehicle
anywhere in mainland UK. Please call us on (01202) 820800
for a quotation, please have the post code of the vehicles
location to hand as the service is priced by postcode.
For a rough guide, please use our collection
calculator
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| Q |
My car is five years old but has only
covered 38,000 miles, do I still need to have the Timing
Belt changed?
|
| A |
Yes, the Renault service schedule for Timing Belt's is
five years OR 72,000 miles, which ever is the soonest.
We have seen many Timing Belt failures on low mileage
vehicles that are 5 years old or older. Owing to the material
the Timing Belt is made from, this will degrade over time
and mileage alike and must be changed in line with Renault's
service schedule. Failure of the Timing Belt can result
in very expensive repair costs and the vehicle being off
the road for a period of time. We would also recommend
a Timing Belt be changed if you have purchased a used
vehicle which shows no evidence of having it changed.
With the belt changed you know where you are from the
outset.
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| Q |
If you have a question not covered
here or require any further information, please fill contact
us |
