By Fax: You can fax your order to us at any time. Please make sure your fax contains your list of parts required along with your name, address and contact details. If wishing to pay by a visa or debit card please include your card details to help us process your order quickly.

By e-mail: You can e-mail us at sales@k-tecracing.com with regard to general sales enquiries such as shipping charges and delivery times. Ordering through the internet is best done on our secure website. Orders destined for overseas delivery (outside UK) please email export@k-tecracing.com

By website: You can place an order on our secure and protected website www.k-tecracing.com at any time by using a debit or visa card. You will receive confirmation e-mail once your order has been placed and if ordering from outside the UK we will e-mail with the shipping costs before processing your order. Please note our website does not process your card transaction directly. Orders are subject to verification before goods are released.

Post: You can post your order to us at the address below and please be sure to include your name, address and contact numbers with your order. If paying by cheque please note that the parts will not be sent until the funds have cleared. Cheques should be made payable to K-TEC Racing LTD.

Bank Transfer: We are happy to accept bank transfers direct into our account. If wishing to pay by this method please e-mail or fax your order to us so we can confirm the total price and delivery time. We will then reply to you, including our bank details, to allow you to make the transfer. Please also include your full contact details and address with any order and fax a confirmation to us once the transfer has been made.

Collecting goods: If you wish to visit us and collect your parts please call us before you set out so we can check availability to prevent you having a wasted journey.

Carriage charges: UK mainland Postage and packaging charges for most items will be between £3.00 and £15.00. The exception to these guidelines will be bumpers and full body kits where due to their size can cost up to £45.00 to deliver.

For Worldwide shipping costs please contact us for individual quotations. When ordering from these destinations through our website an email stating the shipping cost will be sent for verification before the order is processed.

Payments: We accept Visa, MasterCard, electron, switch, maestro, delta and solo cards, cash, postal orders, cheques, bankers draft and bank T/T transfers. Please make cheques, postal orders or bankers draft payable to K-Tec Racing Ltd.

Security checks: Please note that due to the ever increasing numbers of fraudulent orders, all orders placed will be subject to security checks to confirm their validity. Any fraudulent details we receive which are trying to be used to obtain parts will be passed onto the relevant authorities. We take credit card fraud extremely seriously and are unable to process orders until these requirements have been satisfied.

VAT: If ordering parts within the EU you will need to pay UK VAT at the current rate of 15%. For orders placed outside the EU you will not pay VAT we will deduct the VAT from your order before it is processed. If you are a company within the EU please include your valid VAT number with your order (not applicable to UK companies).

Delivery addresses: We are only able to deliver parts to the registered card holders address or to a registered business address. We are not able to send parts to a third party residential address.

Owners Clubs: If you are a member of one of the following clubs you will be eligible for an owners club member discount. When ordering please let us know the name of the club you are a member of and your membership number. We will then deduct the discount once we have verified you membership is valid. If ordering on our website please include these details in the "Club Details".
The owners clubs we currently offer discounts to are: Cliosport, Renault Sports Club, RTOC, clio16valver and Meganesport.net

Warranty/guarantee: Most of our parts carry at least a 12 month guarantee and in the unlikely event you will experience a problem with any parts please call us so we may help you resolve the problem or send you a replacement. We will do our best to help you resolve the problem as quickly and efficiently as possible. We may require the part sending back to us and if the part is faulty we will refund the cost of the postage to you. Please be sure to send a copy of your purchase invoice with the parts when returning it to us. All warranties are non-transferable upon change of ownership.

Cancelled orders: In line with Distance Selling Regulations 2000 there is a cancellation period of 7 days after the receipt of your order. Goods returned during this period are done so at the cost of the purchaser. Outward carriage from K-Tec Racing Limited to the consumer is applicable for refund only. Goods returned must be in original packaging and be unused and in saleable condition.

Returns: If an item is being returned for a refund of surcharge, exchange or refund then we will need you to comply with the following points:

1. Any exchange items must be in serviceable condition. If they are not re-usable we will not be able to issue the refund.
2. A copy of the original purchase invoice must be included with any part being sent back to enable us to carry out any refund. We will also need to know the reason for the item being returned.
3. Any part that is returned to us, unused, for a refund or credit must be in "as new condition". Any part that is not received back in a "resalable condition" can not be considered for a refund or credit.
4. We are not able to accept any unused parts back for a refund after 28 days from the original date of dispatch.
5. Items returned within 7 days of receipt are done so at the consumers cost.
6. We are unable to refund any carriage costs incurred if parts have been incorrectly ordered by the customer after a 7 day period.
7. Any parts supplied to customer's unique specifications are not eligible for return.
8. Goods supplied on exchange basis, must be returned within 90 days in order to receive the exchange fee refund in full.

Refunds: We will endeavour to carry out refunds within 28 days of the items being returned to us.